Hotel Evaluations

Buckalew Hospitality specializes in professional hotel evaluations, commonly known as mystery shops, conducted at properties across the country. We offer both standardized templates and fully customized evaluations tailored to your hotel's specific needs, standards, and service goals.

Our nationwide network of experienced, thoroughly trained evaluators know exactly what to look for and how to assess it with precision and objectivity. We can schedule visits on a frequency that works best for you, whether weekly, bi-weekly, monthly, quarterly, or on an as-needed basis. All results are carefully tracked over time, allowing us to benchmark your property's performance against previous scores and comparable properties within your market.

We pride ourselves on being highly responsive and collaborative, working closely with you to refine and customize your evaluation process as your needs evolve.

Areas evaluated include, but are not limited to:

• Check-in and check-out experience
• Front desk service
• PBX and phone operations
• Valet and bell stand services
• Food and beverage outlets
• Room service
• Maintenance
• Housekeeping
• Public areas